The Solicitors Regulation Authority (SRA) is calling for further evidence on the challenges facing consumers that join high-volume claims as it steps up the robust action it is taking to investigate poor practice, and to protect consumers from harm.
High-volume consumer claims arise when large numbers of consumers file claims against the same organisation, or in relation to the same issue. Such claims activity is currently concentrated in areas including housing disrepair, data breaches, flight delays, diesel car emissions, motor finance commission, and other financial services.
The regulator’s recent Thematic Review, concluded that many firms were failing in their duty to protect and promote clients’ best interests when pursuing these claims.
The SRA is already investigating 76 law firms involved in such claims, and has recently written to more than 500 other firms asking them to complete a