By: 21 September 2023

CILA elects Steven Wallace as president

The Chartered Institute of Loss Adjusters (CILA) has chosen Steven Wallace, managing director of McLarens UK & EMEA, as its...

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By: 12 September 2023

£47 million in motor insurance claims denied in 2021

New research from Go.Compare Car Insurance has exposed that over £47 million worth of motor insurance claims were turned down...

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By: 7 August 2023

UK Government goes forward with critical Insurance Resolution Regime

The United Kingdom is taking decisive steps towards establishing a resolution framework designed to effectively address the potential failure of...

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By: 28 July 2023

Insurers urged to improve communications over rejected claims

Insurers must “up their game” and provide precise feedback to policyholders on why their claims are not being accepted in...

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By: 17 July 2023

Claims complaints cost more than money—how data can help

[caption id="attachment_20191" align="alignleft" width="300"] Kajal VakasSenior manager, claims, UK and Ireland, LexisNexis Risk Solutions[/caption] Insurance providers that invest in getting...

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By: 7 July 2023

CILA appoints former CII COO to executive director role

The Chartered Institute of Loss Adjusters (CILA) has appointed John Bissell as its executive director. Effective September, Bissell will support CILA’s...

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By: 9 May 2023

Know your claimant

[caption id="attachment_20191" align="alignleft" width="150"] Kajal VakasSenior manager, claims LexisNexis Risk Solutions, Insurance, UK and Ireland[/caption] Creating a single customer view will...

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By: 12 April 2023

A personalised claims experience can pay dividends at renewal

[caption id="attachment_20191" align="alignleft" width="300"] Kajal VakasSenior manager, claims, LexisNexis Risk Solutions, Insurance, UK and Ireland[/caption] Access to reliable accurate, fair,...

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