By: 4 August 2017

ABI: repair costs a drop in the ocean compared to impact of IPT, Discount Rate and whiplash-related claims on motor premiums

The ABI has hit back at the claimant legal community after it accused insurers of being hypocrites for inflating motor...

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By: 3 August 2017

SMEs’ claims service expectations not matched in reality

There remains a clear gap between the experiences and expectations of SMEs in the UK when it comes to making...

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By: 2 August 2017

Grenfell Tower: assessing potential liability for buildings with flammable cladding

Barry Hembling on how to start assessing liability for buildings with flammable cladding in the wake of the Grenfell disaster...

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By: 30 July 2017

InsurTech funding volume climbs to $985 million in Q2 2017 with claims management at the forefront of new technology

A 248% increase in InsurTech funding during the second quarter of the year has been driven by new entrants who...

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By: 27 July 2017

What the whiplash proposals really mean for insurers

David Johnson on dealing with litigants in person, whiplash fraud and a potentially shrinking claimant legal services market In the...

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By: 23 July 2017

Taking claims customer service to the extreme at Gumball 3000

ERS’s claims specialist Matthew Gray recounts his epic journey at the Gumball 3000 rally It’s not everyday you see an...

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By: 18 July 2017

Transforming the customer claims journey

Focusing on the policyholder and utilising the right technology can help ease the pressures of the claims journey for all...

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By: 17 July 2017

NHS Resolution: number of clinical negligence claims falls again, but legal costs and damages continue to rise

Clinical negligence claims made against the NHS have fallen in number for the third year in a row but legal...

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