11 April 2019

FCA accuses general insurers of continuing to fail customers

The Financial Conduct Authority (FCA) has written to the chief executives of all UK general insurers, urging them to improve...

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20 March 2019

The customer must always be in sight

Insurers and providers must evolve to meet customer expectations and market changes, says Slater and Gordon chief executive officer David...

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8 March 2019

Zurich recognised for customer satisfaction

Zurich has been independently recognised as one of the best brands in the UK for customer satisfaction. The insurer rose...

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27 December 2018

New customer experience director for RSA

RSA Group has appointed Neil Strickland as director of its new commercial customer experience function. Strickland's appointment follows RSA's decision...

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18 July 2018

Aviva reveals number of claims met and calls for greater transparency

Aviva has revealed that it paid 96% of all claims in 2017—and has called for more insurers to follow suit...

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