Customer service Archives - Page 3 of 4

15 June 2019

Royal London met 99% of claims last year

Royal London paid out 99% of all claims in 2018, with more than £506 million going to UK protection customers....

12 June 2019

Former Lego exec joins Zurich to elevate customer excellence

Zurich Insurance Group has appointed former Lego executive Conny Kalcher to the position of chief customer officer. She will lead...

29 May 2019

Zurich UK paid 99% of claims in 2018

The total value of all claims paid to Zurich UK general insurance customers last year reached more than £1.6 billion....

16 May 2019

BIBA 2019: Claims are a journey, not just a promise

What brokers and their insurer partners are doing to innovate within claims was a headline topic at the annual British...

3 May 2019

Adrian Flux sticks with Coplus for motor claims

Independent specialist and classic car insurance broker Adrian Flux has reappointed Coplus as its motor claims partner for a further...

2 May 2019

Allianz to close Woking and Luton offices

Allianz has proposed closing its offices in Woking and Luton as part of a plan to compete more efficiently and...

2 May 2019

Meet the finalists of the British Claims Awards 2019

Dozens of leading lights from the claims sector in the UK have been named as finalists of the British Claims...

1 May 2019

125 AXA UK claims jobs at risk following operational changes

AXA UK has put 125 jobs across six sites at risk of redundancy after further changes to its claims operations....

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Claims Media is the definitive resource for professionals operating in the UK’s claims sector.

Claims Media reports on and analyses the claims sector through online and physical channels, while recognising its best and brightest stars and brands for their achievements and dedication to clients.

Customer service

Royal London met 99% of claims last year

Former Lego exec joins Zurich to elevate customer excellence

Zurich UK paid 99% of claims in 2018

BIBA 2019: Claims are a journey, not just a promise

Adrian Flux sticks with Coplus for motor claims

Allianz to close Woking and Luton offices

Meet the finalists of the British Claims Awards 2019

125 AXA UK claims jobs at risk following operational changes

Motor insurers still leaving customers unclear on what they are buying

Brokers say non-standard customers are still falling through the cracks

FMG strengthens senior leadership with new Director of Client Relationships roles

Van insurance premiums fall 4.5% over summer as price reductions resume

Insurance Broker Awards 2026 celebrates excellence across the UK insurance broking sector

Civil court figures show progress, but injured people still face a year-long wait for justice

About Us

Customer service

Royal London met 99% of claims last year

Former Lego exec joins Zurich to elevate customer excellence

Zurich UK paid 99% of claims in 2018

BIBA 2019: Claims are a journey, not just a promise

Adrian Flux sticks with Coplus for motor claims

Allianz to close Woking and Luton offices

Meet the finalists of the British Claims Awards 2019

125 AXA UK claims jobs at risk following operational changes

and receive all of the latest insurance claims news via our weekly newsletter

Motor insurers still leaving customers unclear on what they are buying

Brokers say non-standard customers are still falling through the cracks

FMG strengthens senior leadership with new Director of Client Relationships roles

Van insurance premiums fall 4.5% over summer as price reductions resume

Insurance Broker Awards 2026 celebrates excellence across the UK insurance broking sector

Civil court figures show progress, but injured people still face a year-long wait for justice

About Us

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and receive all of the latest insurance claims news via our weekly newsletter