Cunningham Lindsey launches independent validation service for lower value domestic and commercial property claims

Cunningham Lindsey has launched an independent validation service for lower value domestic and commercial building claims in the UK, called Invisio.

The global claims management provider says that Invisio offers a fast appointment booking system, allowing insurer claims handlers to book an appointment while on the First Notification call and to secure a customer visit on the same day or at least within 48 hours.

It also says that Invisio provides a quick settlement, with more than 90% of claims finalised during the first visit.

Invisio has 100% coverage across the UK and is delivered by a national network of more than 70 Building Claim Inspectors (BCIs).

BCIs are equipped with tools such as camera mast technology to carry out a thorough site inspection. This includes same day asbestos sampling.

Claimants can be offered a cash settlement during the inspection and can choose their own repairer. Alternatively, a BCI can organise a recommended contractor via Oriel (Cunningham Lindsey’s managed contractor network) or the insurers’ preferred provider.

Mark Henderson, director of projects and risk & compliance, said that Invisio had been developed to provide an alternative to current providers in a niche sector of the claims market.

“Our smart technology makes the customer journey quick, simple and hassle-free – from the self-service appointment system, to our smartphone app and video technology.  We’ve also got an incredibly strong network of Building Claim Inspectors and, with the support of the wider business, we have the capacity to expand up to ten times our size during surge,” he said.

“It’s a standalone validation service, but we can also seamlessly migrate any claim that’s more complex than first thought into the fully project managed loss adjusting side of our business.  This really makes us stand out from our competitors.”

Mark Dugdale