HCML has released a new online platform for patients and stakeholders to digitally manage physiotherapy treatment from referral to discharge.
The rehabilitation and case management provider created the customer portal through in-house developers.
In 2018, HCML overhauled its supplier management system and earlier this year launched a comprehensive one-stop treatment service for insurers and claimant solicitors to coordinate hospital consultant appointments, surgery and diagnostic treatments.
The digital new platform is designed to give people more control over their own physiotherapy journeys.
Once the case manager has specified the approved physio sessions, they can now invite customers onto HCML’s database of clinics with locations, facilities, treatments, opening hours, details of male and female clinicians, and the clinic diary.
From here, the patient can then pick their clinic, make their own booking and brief the clinic on any access needs and their injury details.
The system also allows patients to review their treatment progress and leave feedback, which is then fed into HCML’s ranking system to help other patients.
Ben Dawson, commercial director, at HCML, said of the new platform: “This is a real breakthrough. We are offering our patients, referrers and suppliers a window into the data that they alone need to improve the experience for everyone, securely and GDPR-compliant.”
“It can be customised to suit patients’ preferred physiotherapy journeys. It will make their lives easier and ensure complaint-free customer service.”
“For insurers and solicitors our system contains full patient records from instruction through initial assessment, rehabilitation planning, treatments and case management to discharge. They can create new instructions, review new cases, transfer patient data and communicate with our case managers with total security. This makes their lives easier.”
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