DLB Investigations has launched a new service that gets to the heart of vehicle DNA.
Called Helix, the forensic level of investigation is a revealing new way to secure key data from modern vehicles to help quickly validate motor insurance claims and provide detailed support for claim enquiries.
Helix from DLB gains access to the many control units that constitute the DNA of a modern vehicle and extracts revealing data. This innovative new forensic investigation service is expressly designed to aid insurance claims by getting to the core of that DNA.
Detailed analysis of vehicle control data at the time of an alleged event makes it possible to identify fraudulent claims and avoid potentially costly settlement decisions. Where irrefutable evidence is sought, Helix delivers.
“Modern vehicles are a mobile network of sophisticated control modules and sensors, much of which goes unnoticed by motorists,” explains David Booker, managing director of DLB. “But these units are an absolutely essential part of a vehicle’s ability to operate and they store important data on all sorts of vehicle functions.”
“With our Helix toolkit, we access and analyse that data to provide a revealing insight into a vehicle’s operating history. That’s how Helix delivers powerful evidence to help determine that a claim is genuine. Or not quite as presented.”
The transparent three-stage Helix service is simple, efficient and cost-effective. It creates a clear forensic pathway to enable targeted investigations, starting with a rapid-response Triage process to determine the likely data stored. DLB typically reports within four hours solely from the vehicle’s registration number. It allows clients to determine how extracted Helix data will assist their enquiry.
Stage two is the vehicle data digital interrogation process to extract data from onboard control systems, carried out with the policyholder’s permission. DLB analyses the data to highlight inconsistencies and provide informed expert assessments and interpretations.