New IFB counter-fraud strategy targets keeping pace with change

The Insurance Fraud Bureau (IFB) recently unveiled its new counter-fraud strategy.

Called Forward Together and covering IFB’s work until 2025, the strategy holds innovation and future proofing at its heart.

The strategy calls on IFB to remove outdated, legacy technology to improve efficiency and member experience, as well as address and improve data quality.

It will also see IFB review how its membership will work in the future.

Ursula Jallow, who was recently appointed to as the permanent director at IFB, led work on the new strategy. She said: “Times are changing and fast, especially in our current landscape with the impacts of COVID and the broader economic crisis being felt in a number of ways. Ultimately, this means insurance fraud risk needs to be front and centre of what we do, and how we do it.

“We know our member data sharing technology is ageing and fails to match members’ expectations. We’re committed to keep pace and adapt to deliver the products, services and user experience via the modern technology that you expect.”

Jallow added: “However, to be clear, there are no silver bullets or overnight solutions to deliver these focus areas. They are complex in nature, and, in order for IFB to be more agile than ever before, we will need full buy-in and mutual support from all our members, stakeholders and the wider insurance market along the way.

“This plan lays out a roadmap for a shared industry journey to realise these goals and the full potential of IFB. This is a joint venture: with you, for you. So I invite you to read our plans for the next three years and work with us to help realise that shared vision.

“I look forward to working with you all, to take the IFB and industry on its next chapter, fighting the ongoing risk of insurance fraud.”

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Mark Dugdale