By: 8 February 2023
Allianz updates fleet policies to boost claims efficiency

Allianz Commercial has refreshed its fleet policies to reduce repair times amid a period of double-digit claims inflation.

Designed to deliver swifter sustainable repairs for customers, Allianz has implemented new wordings to fleet policies that prescribe the fitting of green parts and encourage the use of approved repairers.

Under the new wordings effective 1 March, green parts will be fitted for non-safety-critical repairs where an appropriate part is available. Previously, explicit permission had to be sought for each repair, so Allianz hopes the new rule will help speed up the claims process.

The refreshed fleet policies will also reward customers who use the insurer’s approved repairer network (ARN) with an excess reduction. These repairs will be guaranteed, with or without green parts, for as long as the vehicle remains in its customer’s ownership.

Together with the excess reduction, Allianz believes this warranty will encourage customers to have their motor repairs done in one of the 300+ approved garages of its UK network.

The changes apply to its motor and small fleet policies from 1 March, with complete mini fleet following soon afterwards.

Eibhlin Swan, head of claims customer delivery at Allianz, commented: “The costs of motor claims have been rocketing in the market and we want to support our customers to keep their claims costs under control.

“For us, the solution is to work closely with our repairers. The incentive and the warranty we provide for ARN repairs show the trust we place in our partners’ skills.”

Gerry Ross, head of commercial motor, added “Using more green parts in the repair process is the right thing to do. It’s good for our customers as it will reduce their claims costs and repair times. It’s also good for the environment as it reduces waste and carbon emissions.”

Image sources: Canva and Allianz