By: 19 April 2023
NFU Mutual selects FRISS to enhance fraud protection

NFU Mutual is working with FRISS to protect its policyholders against fraud.

The partnership also aims to automate many of the mutual insurer’s manual processes.

FRISS, a software provider for property and casualty insurers, is tasked with bringing enhanced efficiency to NFU Mutual’s processes, while also delivering improved fraud protection and boosting customer service.

The mutual insurer, whose range of products includes general insurance, life, pensions and investments, is keen to better protect policyholders.

FRISS’s solutions can analyse data to identify fraudulent patterns and potential risks in real-time. NFU Mutual will also be able to automate many of its manual processes, improving efficiency and accuracy while reducing costs.

This will improve fraud prevention and deliver an improved customer experience, according to FRISS.

Paul Branch, head of claims at NFU Mutual, commented: “As a mutual insurer, our guiding objective is to stand up for our members and deliver continuously excellent customer service.

“An important part of this is protecting our organisation and our members from fraud and other challenges facing the industry. By partnering with FRISS, we can streamline our processes, reduce fraud risk, and provide a faster and more efficient service to our customers.”

Jeroen Morrenhof, chief executive officer and co-founder of FRISS, commented on the importance of this collaboration: “We are thrilled to be working with NFU Mutual, one of the most respected insurers in the UK.

“By automating trust throughout their policy and claim lifecycle, NFU Mutual is taking a significant step towards creating a better protected insurance industry worldwide.

“At FRISS, we are committed to helping insurers fight fraud and unnecessary risk while providing an exceptional customer experience. We believe that this partnership is a crucial step towards achieving this goal.”

Image: © Tima Miroshnichenko via Canva