Senior mobile users most targeted in 2023 telecom fraud wave

Surge in telecoms fraud cases in 2023

The latest data from Cifas has highlighted a concerning amount of fraud in the telecom sector. In 2023, the National Fraud Database (NFD) recorded over 17,000 cases of facility takeover fraud, where criminals exploit compromised personal data to hijack existing accounts. This represents a 13% increase from the previous year, largely driven by a 59% rise in filings from the telecoms industry. Now, the telecoms sector accounts for two in five facility takeover cases, illustrating a shift in criminal focus.

Targeting the vulnerable: mobile users aged 61+

One finding from the Cifas report is the increased targeting of mobile users aged 61 and over. This demographic accounted for nearly 27% of all facility takeover cases in 2023, highlighting their vulnerability to scams. Fraudsters often impersonate network operators, using sophisticated scripts to gain the trust of their victims and extract personal information. This method has proven alarmingly effective, making older mobile users a prime target.

Shift from identity fraud to facility takeover

While identity fraud has historically been the primary method for criminals to obtain mobile phones and related products fraudulently, 2023 saw a notable shift. Although identity fraud still constitutes 64% of all cases recorded in the NFD, there has been a significant increase in facility takeover fraud.

Criminals are increasingly impersonating telecom customers, leveraging their data for financial gain. This evolution in tactics underscores the adaptability of fraudsters and the need for continuous vigilance and updated security measures.

Expert insights on combating telecoms fraud

Duncan McLellan, senior intelligence analyst at Cifas, emphasised the rapid adaptation of criminals: “The data shows how quickly criminals are prepared to exploit innocent people. By impersonating network operators, they aim to build trust and collect personal information before using it fraudulently.” He stressed the importance of sharing fraud data and intelligence to combat organised crime effectively.

Hamish MacLeod, chief executive of Mobile UK, urged mobile consumers to remain vigilant. “Fraudsters are an ongoing problem faced by all UK phone networks. Sharing tips and guidance can help prevent consumers from falling victim,” he said. MacLeod reiterated that protecting customers from fraudulent mobile scams is a top priority for all operators.

Andy Mayo, head of fraud at Sky UK, highlighted the constant evolution of fraud tactics. “The appeal of mobile devices means fraudsters are always finding new ways to get the latest handsets. We regularly update our defences, but consumers must also take steps to protect themselves.”

Seven tips for staying safe from facility takeover fraud

Consumers can take proactive steps to protect themselves from the growing threat of facility takeover fraud. Here are seven essential tips:

1. Never divulge personal information or bank details.
2. Don’t feel rushed or pressured into decisions.
3. If something feels off, hang up and verify the call by contacting the company directly.
4. Regularly check your credit file and bank accounts for any unusual activity.
5. Report any suspected fraud to Action Fraud via their website or by calling 0300 123 2040.
6. Stay informed with the latest advice from the ‘Stop! Think Fraud’ campaign.
7. Protect your identity through Cifas’ Protective Registration service, available for £30 for two years’ coverage.

Image: Canva.

Emma Cockings Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.