Charles Taylor Assistance, a leading provider of claims, medical and security assistance, and travel risk management, has announced double-digit business growth, driven by its development of cutting-edge digital claims solutions.
The company, part of the wider Charles Taylor Group, credits the surge in international travel post-Covid and its innovative digital platforms for its success.
Central to this growth is the company’s new Electronic Notification of Loss (ENOL) platform, specifically designed for travel and international health claims. The platform has attracted interest from both travel and international health insurers, as well as the broader insurance market, including aviation insurers.
Charles Taylor Assistance’s digital portfolio includes fully automated and partial claims processing solutions. The digital system boasts changeable automated claims payment thresholds, which can be adjusted to handle claim surges. It also integrates interactive voice response technology to ensure customers are directed to the right support promptly.
These new digital propositions have positioned Charles Taylor Assistance as a key player in streamlining claims processes, appealing to insurers looking for more efficient solutions.
To complement its digital services, the company offers a 24/7 specialist team to manage immediate claims payments over the phone and provide tailored ‘white-glove’ support for complex and vulnerable customer cases.
Jody Baker, chief executive of Charles Taylor Assistance, said, “Today, our significant investment in straight through digital claims processing, combined with our extensive human expertise, enables us to offer insurers maximum agility, especially in the context of fluctuating claim volumes and claims surges.
“It also ensures that customers have maximum choice about how and when they submit claims and that they are fully supported throughout claims journeys.”