New research from Sprout.ai highlights long wait times for health insurance claims and the impact on UK consumers
Long delays in health insurance claims processing are taking a serious toll on UK consumers, with many experiencing stress, sleepless nights, and in some cases, avoiding medical treatment altogether.
A new report by intelligent claims automation engine Sprout.ai, which surveyed 2,000 Brits, highlights the scale of the problem and how AI-driven claims processing could provide a solution.
Key findings from the report:
- 32% of Brits have waited over a month for a health insurance claim to be processed; 24% have faced delays of more than six months.
- 8% have waited more than a year for their claim to be resolved.
- 23% say they’ve lost sleep worrying about a claim being delayed or denied, rising to nearly half (47%) of those aged 25-34.
- Nearly one in five (18%) have put off or avoided seeking medical treatment due to fears over coverage issues, delays, or claim denials.
- 17% worry that long waits for claims processing could make their health condition worse.
Roi Amir, CEO of Sprout.ai, said: “Long delays in health insurance claims processing don’t just create inconvenience – they can have serious consequences for people’s well-being. This research highlights just how much of an emotional toll slow claims resolution can take on individuals, especially younger policyholders. Insurers must find ways to speed up their processes and improve customer experiences.”
With private health insurance uptake at its highest level since 2008, the pressure on insurers to speed up claims handling is mounting. Yet, the research suggests a potential solution: automation.
The role of AI in claims processing:
- 59% of consumers say they would be open to an AI-driven claims process if it meant faster, more accurate resolutions.
- 65% of 18-24-year-olds support AI-driven claims processing.
- 46% would feel more comfortable with AI handling their claims, particularly given the sensitive nature of health inf