Customer service Archives - Page 2 of 4

13 February 2020

Coplus backs Cobalt with SX3 audits for potential customers

Coplus has engaged independent consultancy company SX3 to provide a customer audit process for potential customers considering its new first-...

10 February 2020

AXA UK deploys machine learning for motor claims

AXA UK claim handlers are piloting a machine-learning tool that will support them in making quicker and more accurate decisions...

23 November 2019

Personal injury law firms shouldn’t sell themselves short

Andy Cullwick of First4Lawyers outlines a five-step action plan for client acquisition and retention in personal injury Last month, my...

1 November 2019

Diamond to lead group claims function at Beazley

Beazley has promoted Beth Diamond to group head of claims in the US. Diamond, who is currently head of third-party...

30 October 2019

Sedgwick appoints new managing directors in UK

Claims and risk management firm Sedgwick has appointed Stephen Kerr and Steve Whetter as managing directors for its UK operations....

12 October 2019

PI firms must attract and convert clients to survive and thrive

For firms to survive and thrive in the new world, they cannot afford to sit and wait for the business...

28 September 2019

First4Lawyers: Firms need to improve out-of-hours contact

Personal injury law firms are failing to answer out-of-hours call or Facebook messages from clients, according to mystery shopping research...

20 August 2019

1st Central partners with the RAC

The RAC's breakdown cover will be made available to 500,000 customers of car insurer 1st Central from 12 September. 1st...

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Claims Media is the definitive resource for professionals operating in the UK’s claims sector.

Claims Media reports on and analyses the claims sector through online and physical channels, while recognising its best and brightest stars and brands for their achievements and dedication to clients.

Customer service

Coplus backs Cobalt with SX3 audits for potential customers

AXA UK deploys machine learning for motor claims

Personal injury law firms shouldn’t sell themselves short

Diamond to lead group claims function at Beazley

Sedgwick appoints new managing directors in UK

PI firms must attract and convert clients to survive and thrive

First4Lawyers: Firms need to improve out-of-hours contact

1st Central partners with the RAC

PremFina Secures £100 Million Upsize and Extension from Waterfall Asset Management

Why Talent Attraction and Retention Is Now the Top Challenge for Insurers — and What to Do About It

Price Forbes Singapore momentum continues with A&H senior appointment

Price Forbes appoints Gareth Davies as head of property

WTW appoints new Global Lead for P&C Capital Modelling

Motor insurance premiums return to growth as home prices stabilise in Q1 2026, Defaqto data shows

About Us

Customer service

Coplus backs Cobalt with SX3 audits for potential customers

AXA UK deploys machine learning for motor claims

Personal injury law firms shouldn’t sell themselves short

Diamond to lead group claims function at Beazley

Sedgwick appoints new managing directors in UK

PI firms must attract and convert clients to survive and thrive

First4Lawyers: Firms need to improve out-of-hours contact

1st Central partners with the RAC

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PremFina Secures £100 Million Upsize and Extension from Waterfall Asset Management

Why Talent Attraction and Retention Is Now the Top Challenge for Insurers — and What to Do About It

Price Forbes Singapore momentum continues with A&H senior appointment

Price Forbes appoints Gareth Davies as head of property

WTW appoints new Global Lead for P&C Capital Modelling

Motor insurance premiums return to growth as home prices stabilise in Q1 2026, Defaqto data shows

About Us

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and receive all of the latest insurance claims news via our weekly newsletter