HR Owen signs up Accident Exchange as its accident management provider

HR Owen has made an exclusive agreement with Accident Exchange to be its accident aftercare provider.

The luxury car retailer has a bespoke arrangement with Accident Exchange to help provide what it calls a “seamless service”. Handling every incident and claim, the accident aftercare specialist will provide onward mobility across HR Owen’s many prestige brands, ensuring customers are supplied with a like-for-like replacement. The bespoke service will also give the opportunity for HR Owen to provide its own vehicles if needed, to ensure customers always receive a swift service and like-for-like car.

Accident Exchange has won the contract after impressing HR Owen with its service which it began offering to HR Owen customers in March 2016. It has contributed to the group’s 65% bodyshop referral conversion rate of at-fault accidents since last March and has directed around 350 incidents to HR Owen’s bodyshops, as well as providing more than 100 customers with replacement vehicles including Ferraris, Lamborghinis and Rolls-Royce.

Adam Thurman, group bodyshops manager at HR Owen, said: “Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless.

“One thing people can’t buy is time, so to have an accident management programme which handles the entire process from the initial call to the delivery of their replacement car with speed and care is a tremendous asset.”

“Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”

Scott Hamilton-Cooper, director of operations at Accident Exchange said: “To be able to support and enhance the standard of service HR Owen sets, and integrate into their setup flawlessly, shows the Accident Exchange programme can benefit even the highest levels of car retail.

Mark Dugdale