LV= General Insurance (LV= GI) has launched a new ethical standard for its branded bodyshop repair network.
As the first of its kind in the car insurance industry, the Green Heart Standard has been established to ensure that suppliers within the LV= GI network meet the company’s corporate social responsibility goals and also become a ‘greener’ supplier.
As part of the new initiative, which has been in development for almost a year, LV= GI has been working in partnership with all 22 branded bodyshops around the UK to implement six new principles, aligned to the insurer’s social purpose pillars of environment and sustainability, diversity and inclusion, wellbeing and responsible business.
The six principles of the Green Heart Standard are:
Carbon neutral and PAS 2060: sites will need to achieve carbon neutral status and receive a PAS 2060 certification. Developed by the British Standards Institution, this certification sets out the requirements for achieving and demonstrating carbon neutrality.
Electric vehicles (EV): LV= GI launched the UK’s first bespoke electric vehicle insurance policy two years ago, and to help increase the adoption of EVs, LV= GI-branded bodyshops will offer customers who drive petrol or diesel cars the opportunity to drive an EV courtesy car while their car is being repaired. LV= GI will provide financial support to branded bodyshops that achieve PAS 2060 and the Green Heart Standard in delivering this.
Green parts: the use of green and safe, traceable, recycled parts as part of an environmentally aware repair service—as long as the customer is happy—as well as paint and materials that are classified as sustainable products. LV= GI is currently running a pilot with Synetiq, a UK salvage and green parts provider, to develop this service.
Diversity and equality in the workforce: the development of programmes to promote and ensure diversity and inclusion, ensuring all employees are treated equally and fairly. This could include a gender and ethnicity employee ratio, aligned diversity and inclusion training, and bespoke employee policies and processes.
Mental health awareness: all sites to have structured employee policies, involve external companies for mental health support and training, provide the opportunity for employees to sign up to healthcare schemes, and appoint mental health champions.
Apprenticeships: a set of requirements to be in plac