Insurance and warranty provider MB&G Warranty Insurance Services has chosen DWF 360’s claims management software, EvoClaim, to improve its customers’ end-to-end claims journey.
MB&G is a provider of a wide selection of insurance warranty services covering products such as cars, motorhomes, holiday homes and GAP.
With its existing systems and processes being laboriously inefficient, the provider wanted to implement new technologies to help manage and improve the end-to-end claims journey for its customers and reduce the operational cost of claims management.
MB&G selected EvoClaim, developed by DWF 360, the risk software provider of law firm DWF, as its choice of claims management software for its ease of use, flexibility, adaptability, automation, security and cloud capabilities.
DWF’s long-standing experience in the insurance sector and knowledge of insurance products and terminology were also key factors of consideration.
Since EvoClaim has been implemented, 100% of customer contact is automated, which has led to a fall in service level complaints, reduction in operation cost and improvements in claims processing experience.
Paul Smith, managing director at MB&G, said: “Improving the customer experience was my number one priority when I joined MB&G and EvoClaim has turned out to be the ideal tool to facilitate this, as well as develop substantial operating efficiencies.”
“EvoClaim has given us flexibility, security and in these challenging times, instant capability for remote operational home working. It is designed for ease of use, plus its reporting and integration capabilities are second to none on the market today. DWF 360 as an organisation has coordinated well with our in-house project team and both worked well together to deliver highly effective, and sector leading customer service solutions.”
Ashely Moss, chief executive officer of DWF 360, said: “We are delighted to be working with MB&G Insurance Services to improve their customers’ experience. We worked very closely with the team to make sure our fully configurable software suited all of their needs. Our deep understanding of the insurance market allows us to ensure that we stay in tune with the client/market needs and can adapt our fully configurable suite of software.”
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