AX Motor Assist to provide end-to-end claims management for motor insurance brokers

Mobility and incident management specialist AX has launched a new, technology-driven end-to-end claims management service for insurance brokers and their customers.  

Building on more than two decades of experience managing non-fault accidents on behalf of fleet and leasing companies, the service, called AX Motor Assist, provides brokers with a complete service, from first notice of loss (FNOL) through to vehicle repair and completion of the claim.

Using a newly developed automated platform, the service allows brokers and their clients to check on the progress of the repair at any stage in the claims process.

For brokers, it takes away the time-consuming process of claims management, and allows them to concentrate on delivering high levels of customer service, resulting in increased client satisfaction and retention, according to AX.

The transparent and easy-to-understand platform also makes the claims experience much easier for the client.

Easily tailored in line with a broker’s business priorities, the technology delivers a step-by-step customer journey that simplifies the handling of complex incidents for all stakeholders.

As well as ensuring claims are managed correctly and cost-effectively, AX Motor Assist allows brokers to better understand and model partner commission.

Steve Molloy, director of commercial sales at AX, said: “With the launch of AX Motor Assist, we can now offer brokers a completely outsourced end-to-end claims management service. The service is efficient, transparent and cost-effective, freeing brokers up to do what they do best: deliver great levels of customer service, retain clients, and, ultimately, sell more insurance.”

Mark Dugdale