Charles Taylor Assistance ready for winter challenges

In preparation for the winter sports season, Charles Taylor Assistance has implemented a specialised training programme for its staff. The programme is aimed at equipping them to handle the potential surge in winter sports insurance claims. During this annual training event, staff members engage in interactive sessions to simulate injuries, such as bandaging up and using crutches, aiming to enhance their understanding of the challenges faced by customers with winter sports-related injuries. Additionally, employees receive instruction on the intricacies of winter sports insurance coverage.

This programme’s primary goal is to ensure that call handlers are well-prepared to navigate both the logistical complexities of customers’ winter sports injuries and the specific details of insurance policies when processing claims.

Deirdre Aspell, assistance trainer at Charles Taylor Assistance, emphasises the company’s commitment to providing the best possible customer claims experience.  She comments: “Winter sports season is one of our busiest times of the year. We take great care in preparing our teams to offer the best possible customer claims journey. We proudly manage our clients’ needs and put the customer at the heart of everything we do.”

Over the Christmas period and throughout the 2024 winter sports season, Charles Taylor Assistance’s multilingual claims, assistance, and medical teams will be available 24/7 to support customers worldwide. These teams, proficient in over 30 languages, are ready to assist policyholders with a range of needs.

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Emma Cockings Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.