BELFOR UK announces major expansion

Disaster recovery firm, BELFOR UK, has announced a major expansion of its team and regionalised service offering, following a period of growth.

Whilst the firm retains its national footprint, delivering services across the country, there has been a strategic shift towards a more localised, seamless service offering.

The previously centralised customer service and admin function has now been rolled out to the existing regional hubs in Scotland, Wales, North England, and the Midlands. This will give customers an even more personalised and knowledgeable customer service experience.

A new Greater London site, based in Swanley, has also opened, encompassing office space, a warehouse and a specialist cleaning room, demonstrating the firm’s industry-setting standards in property restoration and disaster recovery services.

42 new colleagues have joined the team, and having gone through the firm’s training programme, they are now all operational across the country.

Hein Hemke, managing director at BELFOR UK, says: “Following a period of strong growth, we have invested heavily in our customer service experience, to ensure we are not just closer to our clients geographically, but also more attuned to their unique needs and circumstances.

“By placing our operational teams on the ground in the areas in which they operate, we can foster local expertise and relationships, and accelerate the disaster recovery process, with a personal touch.

“By bringing our operations and admin teams together in our regional hubs, we can better serve our local communities, demonstrating our ongoing dedication to excellent customer service.”

Image: Provided by Ceris Burns International.

Emma Cockings Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.