Customer reviews in claims: the good, the bad and the ugly
Jacqueline Dewey, CEO of Smart Money People. Most companies will say that they value all feedback, both positive and negative....
Read MoreTribunal awards £40,000 compensation to teacher
An English Foreign Language (EFL) teacher has successfully achieved victory in the employment tribunal following actions by her employer that...
Read MoreConsumer bodies urged to take a stand against FOS fee proposal
Financial Ombudsman Service (FOS) has proposed that consumers will need to pay to make a complaint about professional services moving...
Read More£3.3 Billion lawsuit targets UK mobile giants
The UK's major mobile phone companies are facing a £3.3 billion class action lawsuit. This includes including BT-owned EE, Vodafone,...
Read MoreFinancial Services Act overhauls fee structure for FOS
The Financial Services and Markets Act 2023 (FSMA 2023) introduces changes to the Financial Ombudsman Service (FOS), specifically to the...
Read MoreFirst4Lawyers: How a good customer journey can put your business on the map
Andy Cullwick, head of marketing at First4Lawyers Good customer service should be a priority for any business and, if you...
Read MoreThe big picture in claims history comes into view
Samantha Marsh, director, product management, UK and Ireland, LexisNexis Risk Solutions, Insurance. Customer complaints about insurance claims are up; the...
Read MoreInsurers urged to improve communications over rejected claims
Insurers must “up their game” and provide precise feedback to policyholders on why their claims are not being accepted in...
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