Legal Ombudsman to start taking on CMC complaints from late January
The Legal Ombudsman has been given a provisional start date of 28 January 2015 from which it can start handling...
Read MoreNeil Hudgell TV ad withdrawn after complaints over link to NHS
Neil Hudgell Solicitors has been forced to pull a TV advert after the Advertising Standards Authority (ASA) ruled that the...
Read MoreLargest CMCs could have to pay £40,000 to Legal Ombudsman for complaints handling
Claims management companies (CMCs) will be charged an additional separate fee of up to £40,000 once the Ministry of Justice...
Read MoreSummer travel insurance premiums show split between single-trip and annual multi-trip policies
Pearson Ham Group has released its analysis of travel insurance premiums comparing Summer 2025 with Summer 2024, revealing a year...
Read MoreTo claim or not to claim
How to know when to claim on restoration work on your property When the unexpected happens, time is of the...
Read MoreRebuilding trust through CX: the key to value in insurance
Eileen Potter, VP of Marketing at Smart Communications talks about building trust though customer experience Trust is one of the...
Read MoreMore court delays and the state of the civil justice system
Matthew Maxwell Scott, founder and executive director of the Association of Consumer Support Organisations (ASCO). What are the current challenges...
Read MoreInsurtech study forecasts technology’s impact on claims processing
Insurtech Sprout.ai has released findings from its survey of UK and US insurance claims handlers, revealing 95% of claims handlers...
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