Claims Media 2023 round-up!

As we wrap up another year, let’s take a walk down memory lane with Claims Media.

Claims Media is your guide through the world of insurance and risk management, as well as the home of the British Claims Awards, Personal Injury Awards and Broker Innovation Awards. It’s been a year of highs, lows, and everything in between. So, it’s only fitting to reflect on the key trends, breakthroughs, and expert analyses that have shaped the discourse surrounding claims management.

From glittering awards ceremonies to new appointments, this roundup post aims to capture the essence of Claims Media’s impactful coverage in 2023.

1. Congratulations to the winners of the British Claims Awards 2023!

The British Claims Awards 2023 unfolded as a triumphant showcase of excellence, with Sedgwick emerging as the night’s star, securing three prestigious awards, including Loss Adjuster of the Year and Commercial Lines Broker of the Year. Zurich shone as well, claiming Outstanding Services to the Policyholder and Personal Lines Insurer of the Year. The evening celebrated achievements, partnerships, and advancements within the British insurance claims community.

2. Meet the winners of the Personal Injury Awards 2023

The 2023 Personal Injury Awards, presented by Claims Media and Blume, celebrated a stellar night of triumphs in the personal injury sector. Hosted by the talented Paul Sinha, the event at the Hilton Deansgate in Manchester witnessed a record number of exceptional entries. Mike Benner, chair of the judging panel, praised the high quality and inspiring dedication of personal injury professionals. Fletchers Group claimed Outstanding Case of the Year, and Suzanne Munroe from Switalskis was named Clinical Negligence Lawyer of the Year among the twenty-one deserving winners.

3. CNA Hardy strengthens UK Marine team with new senior underwriters

CNA Hardy, a leading name in commercial insurance, celebrated a significant expansion in its UK marine team. The addition of three seasoned senior underwriters—Trevor McAuley, Conlie Wong, and Hugh Consitt—brought decades of combined experience in marine cargo, transport & logistics underwriting. Michael Slack’s well-deserved promotion to senior technical underwriter further fortified the team’s expertise in the UK.

4. Achieve faster settled claims with generative AI

Kainos, the FTSE250 software engineering experts, recognised the transformative potential of generative AI in revolutionising the insurance landscape. Their £10 million investment in generative AI capabilities underscored their commitment to enhancing customer satisfaction in the claims process. Their whitepaper highlighted how AI expedites administrative tasks, enabling claims handlers to prioritise personalised communication and elevate customer experience.

5. Clyde & Co appoints medical negligence specialist

Clyde & Co celebrated the appointment of Louise Jackson as a partner in its Manchester office, reinforcing the healthcare team’s expertise. A distinguished specialist in defendant clinical negligence, Jackson’s arrival from Browne Jacobson bolstered the firm’s capabilities in serving the Medical Protection Society (MPS), NHS Resolution, private clients, and insurers. Claire Petts, head of healthcare, applauded the strategic move, citing the team’s recent growth and enhanced response to client demand. Jackson, recognised as a “next generation partner” by Legal 500, expressed excitement about joining Clyde & Co’s expanding team, emphasising the firm’s renowned reputation.

Claims Media would like to extend our gratitude to our readership. Your commitment to staying informed, engaged, and proactive in the ever-evolving landscape of insurance and claims management is truly commendable.

Thank you for trusting us as your source for valuable insights, updates, and industry trends, we can’t wait to see you in 2024!

Image: CNA Hardy, Kainos, Clyde and Co

Emma Cockings Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.